Unless otherwise specified, all digital-products in our store are non-refundable after purchase. However, when purchasing digital products (LUTs and other digital goods in the form of software or files), the buyer automatically waives the right of withdrawal, as digital goods / downloads become irrevocably the property of the buyer after the download. In this case, a revocation can only be made if the buyer has not yet downloaded the files. If the buyer requests a refund and a download has not been performed, we will honor a full refund to the customer. If you have any questions, please visit our Contact page or email us directly at buylutz@gmail.com